Eligible Areas: Shipping within the entire region of Australia.

Order Processing Time

Processing time refers to the duration required to prepare your order before dispatching it for shipping.
All in-stock orders placed by 12 PM AEST on weekdays (Monday to Friday, excluding holidays) are dispatched on the same day upon authorisation and verification of your payment.
Orders placed after the cutoff time (12 PM AEST) will be dispatched on the next business day.
Pre-orders typically undergo processing within 0-2 business days. If there are any delays, we will promptly notify you.

Express Shipping:

Cost: $14.90
Estimated Delivery Time: 1-5 business days, including 0-2 business days for processing and 1-3 business days for shipping.

Standard Shipping:

Free shipping (All Orders include free shipping across Australia)
Estimated Delivery Time: 2-8 business days, including 0-2 business days for processing and 2-6 business days for shipping.

Order Confirmation Email: Sent after your order is placed, containing order details.
Shipment Confirmation Email: Sent once your item is shipped, including:

① Order number

② Carrier details

③ Package tracking number

Tracking Shipments: Use the provided tracking number on the carrier's official website to monitor shipment status.
Missing Emails: If you do not receive confirmation emails, check your spam/junk folder and add info@eutopiaperfumes.com.au to your contacts.

A business day refers to Monday through Friday, excluding holidays.
Actual delivery times may vary depending on the carrier’s shipping protocols, delivery destination, chosen shipping method, and the nature of the items ordered.
Please ensure your shipping address is accurate, as we cannot be held responsible for shipments sent to an incorrect address provided by the customer.
Once your order is dispatched, you will receive a tracking link to monitor your package’s journey.

While rare, packages may occasionally be lost or experience delivery exceptions.
Once your order is shipped, the risk of loss or damage transfers to you.
Eutopia Perfumes is not responsible for any loss or damage occurring during shipment after the goods are handed over to the carrier.

For any questions or concerns regarding shipping, please feel free to contact our customer support team with email info@eutopiaperfumes.com.au.