Returns and Refund Policy

Return Policy

  • Our return policy extends for a duration of 7 days from the date of receiving your item, giving you ample time to request a return.
  • To be eligible for a return, the item must be:
    • In its original condition (unworn or unused).
    • Accompanied by tags and in its original packaging.
    • Supported by proof of purchase (e.g., receipt).
  • Customers are responsible for covering the return shipping costs.

To initiate a return or request a new product, please reach out to us at info@eutopiaperfumes.com.au.

Upon acceptance of your return request, we will furnish you with detailed instructions on how and where to dispatch your package. Please note that items returned without prior authorisation will not be accepted.

Upon receiving your order, kindly inspect it promptly. Should you detect any defects, damages, or discrepancies with the item received, please notify us immediately. We will promptly assess the situation and take appropriate corrective measures.

Return Address

Unit 9/54 Quilton Place, Crestmead, QLD 4132

Exchanges

  • Exchanges are only available for damaged or defective items.
  • If you require an exchange, please email us at info@eutopiaperfumes.com.au.

Refunds Policy

  • Upon receipt and inspection of your return, you'll receive an email confirming its arrival. Subsequently, you'll be informed of the approval status of your refund request.
  • Should your request be approved, the refund will be processed automatically, with the credited amount returning to your original method of payment.
  • Shipping costs are non-refundable.
  • Refund processing times may vary, so please allow time for your bank or credit card company to complete the transaction.

Late or missing refunds

If you haven't received your refund yet:

  1. Check your bank account again.
  2. Reach out to your credit card company as there may be a delay before the refund appears on your statement.
  3. Contact your bank, as refunds often undergo processing before being finalised and the processing times can vary.

If after completing these steps you still haven't received your refund, please don't hesitate to contact us at info@eutopiaperfumes.com.au.